Frequently Asked Questions

Victorian Energy Upgrades

What is the Victorian Energy Upgrades Program?

The Victorian Energy Upgrades (VEU) program helps Victorians reduce their energy bills and greenhouse gas emissions by providing access to discounted energy efficient products and services. The program also encourages investment, employment and innovation in industries that supply these products and services.

Large energy retailers are required to acquire and surrender Victorian energy efficiency certificates (VEECs) to meet annual targets set in Victorian legislation. 'Accredited persons' that carry out upgrade activities by installing energy-efficient products in residential or non-residential premises can create VEECs. The greenhouse gas savings associated with the installation of an energy efficient product and/or decommissioning of an inefficient product determines the number of VEECs that can be created. The level of incentive or discount received by households and businesses varies depending on the market activity and certificate price.

Why is it important to change?

Changing to the most energy efficient lighting will not only help you reduce your power bill, it will also help reduce greenhouse gas emissions.

How much money can I save?

How much you will save depends on the type of lighting you currently have installed, how many lights you have, and how often you use them. You can try using the savings calculator on the website to calculate how much you might save, but the savings could be higher or lower than the amount calculated depending on how often you use your lights.

How are the LED's different to the CFL bulbs?

CFL stands for Compact Fluorescent. Compact Fluorescent bulbs were installed under the program before LEDs were incorporated. CFLs save more on electricity than incandescent and halogen light bulbs, but LED bulbs are the most efficient technology and will save you the most.


Do the bulbs come with Warranty?

Yes, all our light bulbs come with 1 year of post installation warranty. If any of your light bulbs fail within one year of installation, we will have the faulty bulb replaced.

Are a specific brand of bulb used?

We only use brands that are approved on the Victorian Government's approved products register. This ensures only high quality products will be installed in your home.

Why should I upgrade with Telus Electrical?

Accredited Proivder

We are an accredited provider of the Victorian Energy Upgrades program. You can view the list of accredited providers of the program on the VEU Registry website:

Experienced Electricians

We are an electrical company and pride ourselves on quality workmanship.

Customer serviced focused

We will make sure you understand your warranty entitlements and are happy to answer any questions you may have during your lighting upgrade.